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Client Case Study: Inquiry Filter for a CRM Platform
Client Case Study CRM for eCommerce

Client Case Study: Inquiry Filter for a CRM Platform

Industry tag: CRM

Note: We take customer confidentiality very seriously. Our customer kindly asked us not to be named in this case study, but approved the content below.

Inquiry Filter

Extreme weather has increased by 74.5 percent in the last 20 years, compared to the precedent period. They result in $133 billion in global economic losses per year. It is critical to assess the situation quickly after a natural hazard for damage assessment.


Improve user experience on e-commerce websites, reduce wasted bandwidth by cleaning up the internal database (product deduplication), and eliminating redundant data.

Pain / Challenges

High-quality data are the foundation for seamless damage detection and seamless claims processing. Another issue is the lack of datasets available for various scenarios, especially for infrequent natural disasters, such as volcanic eruptions or landslides.

Solution: Damage Mapping Model Training

Workers are presented with pairs of products and evaluate if they are a match based on attributes such as Title, Description, Color, Size, and Packaging Quantity. Workers judge if it’s an Exact Match, Mismatch, or if they’re Unsure based on available information.


>26% Target detection accuracy

92% Damage mapping accuracy

20% Saved in claims costs, by improved estimation accuracy

Empowering Your Next AI Innovation Project

At SmartOne, we’re passionate about the potential of AI and machine learning. We firmly believe in the power of quality datasets to drive innovation and transformative solutions in this space. Our dedicated team offers an array of services designed to assist AI teams in refining and customizing their datasets. We take immense pride in collaborating with visionary companies that are shaping the future of AI technologies. From healthcare breakthroughs to cutting-edge tech solutions, our partners are driving transformative changes across industries including autonomous cars, agriculture, mobility, security, health, safety, retail and so much more.

No project is too small or too large for us. Our scalable workforce thrives on challenges, providing accurate and timely annotations for projects of any scale. Request a free cost estimate for your next project or check out our data annotation services.

Curious about our other client stories? Dive into our full collection of client case studies, showcasing the range of industries and projects we’ve collaborated on. Or check out one of our other recent client case studies such as Client Case Study: Virtual Apparels Try-On.

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