Pattern Pattern
Workforce as a Service
Workforce as a Service
Services

Workforce as a Service

We help accompany the digital transformation of our customers by giving them access to a value-added and elastic workforce

Our human assistants, customer service representatives and analysts interact with your customers and systems to resolve the complex queries that automated systems can’t handle.

Data Labeling Services

At SmartOne, we offer a range of comprehensive data labeling services to meet your specific AI project needs.

Back office management

SmartOne offers remote desktop support for your organisation’s internal needs. We also offer a range of services to support your clients. Our differentiators include reliable service experience, skilled and continuously trained teams, and a carefully controlled cost base.

Customer Support

SmartOne offers remote desktop support for your organisation’s internal needs. We also offer a range of services to support your clients. Our differentiators include reliable service experience, skilled and continuously trained teams, and a carefully controlled cost base.

Information Intelligence

Our analysts collect, sort, and analyze large volumes of complex data to provide actionable intelligence for your business. We work in areas including regulatory intelligence, social media marketing, security, sourcing.

Data Annotation Services

At SmartOne, we offer a range of comprehensive data annotation outsourced services to meet your specific AI project needs.

Why SmartOne?

Save time and scale your operations with high-quality training data

Data-related tasks take up about 80% of the time of a Data Scientist. Data cleaning and labeling alone consume 50% of that time. Even when these processes are outsourced, human in the loop remains time and cost-intensive. By working with our experienced annotators, you’ll save time on your AI development and receive high-quality data.

Create a virtuous cycle of improvement through bias-free and accurate datasets

Human in the loop is at the heart of AI design and is the key to adress AI fairness issues, reduce biases, and obtain accurate datasets. At SmartOne, we believe in continuous learning and in inclusive recruitment. This allows us to provide a more diverse judgement pool when working on your data.

Work with a socially responsible business

Working with us helps make an impact in Madagascar by providing stable job opportunities to young malagasys from disadvantaged backgrounds. SmartOne now employs over 1,000 members of the local community, many of whom have little or no formal education.

80%
of a data scientist’s valuable time is spent sourcing, cleaning, and organizing data
20%
of the time available remains to perform data science analytics

How we work

SmartOne gives you the quality insurance and the flexibility to scale your data labeling operations

At SmartOne, we believe in the value of human capital, environmental protection, and continuous learning.
By constantly training and supporting our labeling teams, we ensure the quality and integrity of the data we process. All team members are working in-house in our secure facility, which guarantees that their rights are respected and their well-being is prioritized.

Elasticity

A flexible workforce of over 1,000 managed annotators, available 24/7 in a secure production site

Communication

Constant, seamless communication with your project team.

State-of-the-art

A data-labeling workflow involving an innovative setup and launch process, proprietary set of tools and efficient team.

Expertise

Half a decade of experience in data labeling and the industry's largest track record


Hiring and Training

Depending on your use cases and needs, SmartOne either taps into its existing pool of experienced Smarters or identifies and onboards specific skills using it's wide academic partner networks. Each worker onboarded is then trained and tested by our HR to make sure they fit the requirements.

Security & Certifications

The security and protection of your data is a key priority. SmartOne has maintained its SOC2 Type 1 certification since March 2020 and is compliant with SOC2 Type 2, ISO 27001 and ISO 2859-1 standards.

Workforce as a Service
Workforce as a Service

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